Privacy Policy

First: Introduction The term Privacy Policy refers to the method by which the Ketaf Platform collects data and protects the personal information of its users. This policy is of utmost importance. The terms used in this Privacy Policy are defined as follows: - The Platform, Ketaf Platform, or Ketaf: Refers to the electronic platform owned by Ketaf Real Estate, accessible through the website, Android applications, iPhone applications, or any other electronic applications or websites. - The term platform does not refer to any specific individual’s personal information. Instead, personal information is collected from individuals who wish to use the platform through various means such as browsing, contacting customer service via phone or email, and other methods. By providing your personal information to the platform, you authorize it to process this information in accordance with the terms and conditions of the Privacy Policy. The terms of this Privacy Policy may be modified, in whole or in part, at any time. The modified version will be published on the platform and will become effective seven days after its publication. By continuing to use the platform after such publication, you agree to the terms and conditions in the modified version and acknowledge the changes made regarding your personal data that you had previously provided to us. By using the platform, you agree to the terms of the Privacy Policy, which is legally binding. If new features or tools are added to our services, they will also be subject to this policy. We will store your personal information, use it, and disclose it in accordance with applicable laws, regulations, and customs, and as outlined in the platform’s Privacy Policy. Your consent will always be requested before using your personal information for purposes other than those described in the Privacy Policy. Second: User Information We collect the following information from users: - Personal Information: Your name, ID number or commercial registration number, tax number, address, email, mobile number, and any additional information that we may require. - Device Data: Files on your device, including photos or other data you allow us to access. - Content Information: Information you publish on the platform, which is required to verify your identity, contact you, and enable you to use the platform’s services and features. We also collect data from web pages hosted by the platform that users visit, as well as browsing behavior, device information, browser type, network connection, and IP address. This information is used to improve and enhance your experience with us. Users grant the platform access to their camera, photo library, and location to fully utilize the platform’s services. By using the platform, you authorize us to access your location via your device’s mapping service to provide optimal service. We collect data related to the services offered and performance measurements, including user activity and interactions on the platform. When the platform is installed, we collect device-specific information, including device type, operating system, browser information, IP address, mobile network details, and device identifiers. If location access is permitted, location data is also collected. Third: Visitor and Support User Information When you install the platform, we collect the following: - Personal Information: Name, email, device details, operating system, browser type, network connection, IP address, mobile network details, and device identifiers. - Location Data: If granted access. We may also collect personal information submitted through support requests or other inquiries to the platform, including chat conversations and phone support interactions, for performance evaluation and quality improvement. Additional data such as reviews, comments, and other content shared on the platform may be collected and used for personalized marketing, either directly or in collaboration with third parties. By agreeing to this policy, users grant permission to use their personal data for marketing, development, or other purposes determined by the platform or its owning company. Fourth: Cookies and Tracking Technologies Cookies are sent to your browser from the platform and stored on your device. Each device accessing the platform is assigned a unique cookie. Cookies are used to: - Identify your device. - Provide personalized services. - Display advertisements from Google and other third-party services. We may use automated tracking technologies and methods on the Platform during communications with you or while you use the Platform to measure performance and improve our services. We analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to and provide feedback when you contact us. Fifth: Sharing Personal Information with Third Parties We may share your personal information with third parties to help develop and improve our services and fix problems. In certain circumstances, governmental or judicial authorities may require us to share information with them or with a third party to verify legal claims, meet national security requirements, enforce court orders, or otherwise. We may share personal information with third parties to investigate or take action regarding suspected illegal or fraudulent activities, situations involving potential threats to the physical safety of any person, violations of the terms and conditions of our User Agreement or Privacy Policy, or as otherwise required by applicable laws and regulations. We may also share personal information with parties that may acquire the platform in the future, whether through merger or acquisition, in whole or in part. We may use the information we collect from you to market our services, and we may provide the information we collect to other companies to market their products or services. Sixth: General Provisions Upon termination of our relationship with you, we will continue to store archived copies of your information for business purposes and to comply with laws and regulations. Upon termination of our relationship with you, we will continue to store anonymous information, such as platform and website visits without identifiers, to improve our services. We store your information securely by following high standards of information security management to protect sensitive information, such as personal information and others. We assure you that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information, and the platform disclaims any liability for any attack or breach through which your information is accessed, exploited, or used in any way. You can retain all of your personal information and access it at any time. We also grant you limited permissions from your account settings to allow you to correct, modify, delete, or limit the use of your personal information. Deleting or limiting the use of your personal information may result in disruption to your proper use of our services. If any provision of this policy is invalidated for any reason, the effect of such invalidation shall be limited to the invalidated provision and shall not affect the remaining provisions of this policy and the rights and obligations between its parties.